Frequently asked questions Frequently Asked Questions
If you would like to make a reservation, please do so through the hotel's official reservation website or by phone.
Please proceed here .
Corporate members and contracted organizations are requested to log in via the dedicated page to make reservations.
Make a reservation from the official website here
Representative TEL: 025-758-4888
Reservations Tel: 025-758-4141 (reception hours: 9:00-19:00)
Reservations are accepted for corporate members from six months prior to the date of stay, and for general guests from five months prior to the date of stay.
*Peak days (Golden Week, summer vacation, New Year's holidays) are considered "special periods" and reservations for corporate members will be handled differently. Please contact the hotel for details.
The child rates are as follows:
*Settings may vary depending on the accommodation plan.
If all guests are between 16 and 18 years old, you may stay if you bring a "Consent Form for Minors to Stay."
*We ask that a written document from the parent or guardian be submitted.
Regarding the "Consent Form for Minors' Accommodation",Click here [PDF]Please check.
Check-in is possible anytime after 15:00.
Check-out is at 11:00.
*Corporate members can check in from 2:00 p.m.
We provide free shuttle buses between Echigo-Yuzawa Station and Belnatio, and between Tokamachi Station and Belnatio.
If you wish to ride, please apply by 5:00 PM the day before.
You can check the shuttle bus timetable on the access page .
*Direct buses from the Tokyo metropolitan area are currently suspended. It is not yet decided when they will resume.
You can check the shuttle bus timetable on the access page .
Parking is free (first 200 cars).
No advance reservations are required.
We are very sorry, but there are no electric vehicle charging points on the hotel premises.
Check here for nearby charging spots.
Please feel free to ask at the entrance hall near the front desk.
You can send your luggage to the hotel in advance.
In that case, please send it to the address below.
〒949-8556
Hotel Belnatio, Tamagawa, Tokamachi City, Niigata Prefecture *There is no address.
TEL.025-758-4888
Please be sure to fill in the following in the remarks section.
■ Name of person making reservation (name of guest)
■Date of stay
Extensions are possible with prior inquiry and an additional fee.
*We may not be able to accommodate your request depending on the room availability the next day.
There is no curfew, but for security reasons the main entrance to the annex is locked from 10:00 PM to 6:00 AM.
If you plan to arrive late at night, please contact us in advance.
There is a cottage building where you can stay with your dog.
Please choose from "3 room types" x "In-room dining plan" or "Restaurant plan".
<Pet amenities>
Pet sheets / toilet / waste disposal bags / deodorizer / cage / hair dryer / pet towels / vacuum cleaner / sticky roller / dishes (pet food is not provided)
For more details, please see the Carnelia Guest Rooms page .
The hotel's indoor wear can be used outside the restaurant and lounge. *Please refrain from wearing the hotel's indoor wear in the restaurant and lounge.
Slippers are available throughout the hotel, including restaurants and lounges.
However, please refrain from wearing slippers outdoors.
There is a "Fireworks Square" on the premises that can be used free of charge.
We plan various events depending on the season.
For the latest event information, please click here .
Click here for a map of the building
Wi-Fi is available at the following facilities:
Please check with the front desk staff on the day for the password.
Main building and annex lobby, main building and annex guest rooms, cottages, Natura, Shop Belnatio, kids' room and nursing room, Niigata Terroir Iris, Paese, Japanese restaurant Buna, Yukitsubaki, Kiri, Mansaku, Yamatsutsuji, Kaede, Forest Symphonic Dining Cosmos, Fioria, Golf Start Terrace, Forum Center (Arena, multipurpose room, Soba restaurant Atema)
For inquiries by email, please contact us at the address below.
info@belnatio.com
*It may take some time for us to respond, so if you are in a hurry, please contact us by phone.
The facility will be closed on certain days in April and December for maintenance.
[Hotel closing dates in 2025]
April 6th (Sunday) – April 17th (Thursday), 2025
December 1st (Monday) - December 4th (Thursday), 2025
*The latest information will be posted on our website.
For group reservations, please contact our sales staff.
Sales Group Direct Line: 025-758-4893
There is a salon exclusively for those who have a membership card.
Please bring your membership card and present it at the members salon counter.
*Advance reservations are required for use. Please let us know when you apply for accommodation.
Main services in the salon
Our contact details are as follows:
*We cannot respond to inquiries made by email on the same day.
If you have any inquiries during your stay, please contact us via our internal line or phone.
Prefectural Tokamachi Hospital is located about 30 minutes by car from our hotel.
For other nearby medical facilities, please see here .
If you are feeling unwell or are not feeling well, please contact the front desk first (extension 7).
In-house wear (children's sizes: SS, S, LL, 3L), slippers (SS, S, M, L, LL, 4L, 5L), trouser press, iron, ironing board, humidifier, memory foam pillow, ice packs, buckwheat husk pillow, futon (cotton), blanket, desk lamp, electric fan, sewing kit, nail clippers, Go, Shogi, playing cards, bed guard, baby bed, extra futon. Other rental equipment can be found here.
[Guest room amenities]
Toothbrush, dental floss, cotton, cotton swabs, T-shaped razor, hairbrush, hair band, body towel, shampoo, conditioner, body soap, hand soap, face wash, cleansing oil
[Guest room amenities]
In-house wear (M/L), slippers (L), hair dryer, refrigerator (no freezing function), deodorizing spray, electric kettle, bath towels, face towels, air purifier with humidifier function, TV,
Spare blanket
For baby products and other useful information about traveling with small children, click [ here ].
■Kids amenity room "Piccolo"
We have a variety of convenient kids' amenities available, such as disposable diapers, strollers, cutlery, and soap, to help you enjoy your time with your children.
Learn more
Separate top and bottom clothing is available for use in the hotel.
We have M and L sizes available in the guest rooms, but other sizes are also available for rental.
The hotel's indoor clothing can be used outside the restaurant and lounge.
*Please refrain from wearing hotel lounge wear in the restaurant or lounge.
Slippers are available throughout the hotel, including restaurants and lounges.
However, please refrain from wearing slippers outdoors.
DVD players are available for rental (DVDs only, no Blu-rays).
There are no DVD players provided in the guest rooms.
We accept reservations for body care and relaxation (soft chiropractic, foot reflexology, etc.).
Learn more
Guests staying within one week before or after their birthday will receive a complimentary mini sparkling wine or champagne, so please let us know in advance.
We can also arrange whole cakes and bouquets (for a fee).
Please call us for more details.
Pool and spa hours are as follows:
■Business hours
April 1st to November 30th: 9:00am to 8:00pm
Golden Week and peak season: 8:00-20:00
The opening hours during the winter season (December 1st to March 31st) are as follows:
■Adult rate
■Children's rate (ages 3 and over, elementary school age and under)
■Rental fee
Bath towels and mini towels are also provided at the pool.
Other activity information can be found here .
We have it available.
Please contact the Forum Center.
*All prices include tax
There is a private family bath called "Hinoki no Yu."
*Advance reservations required
Please click here for more details.
For details on the hot springs, please click here .
Children aged 8 years and over or 120cm tall or over are required to use the separate baths for men and women.
On limited dates, you can use a plan that includes meals and bathing.
Learn more
This is possible for guests staying at the hotel.
There are paid laundry corners next to the large public bath in the main building and the large public bath in the annex.
*Detergent is automatically added (included in the washing machine fee).
Sorry, but the hotel does not have any.
Our hotel has many facilities for children to enjoy.
[Kids' Room]
We also have a corner where mothers can play with blocks, play house, and safely play with their babies who are just starting to crawl or stand up.
There is also a diaper changing station, a sink with formula, and a range so you can prepare formula and heat up baby food.
*The kids' room can be used before check-in and after check-out.
For more details, please click here .
[Nature Experience Popola]
[ Nature Experience Popola ] also offers indoor experience programs, so you can enjoy yourself even on rainy days.
At Popola Mori's hall craft workshops, you can enjoy activities such as making badges and herbariums.
Click here for more details.
[Pool & Spa]
In addition to an indoor heated pool and a children's pool, the facility is also equipped with a jacuzzi, a reclining bath, an open-air bath, a mist sauna, and an infrared sauna.
Babies who are still in diapers will be required to wear swimming diapers and swimsuits.
For details such as fees, please click here .
*The pool can be used before check-in and after check-out (fees apply).
The hotel offers a variety of activities.
In addition to putting golf, cycling, fishing, and soba noodle making, we also offer nature experience programs.
We also sell great value activity passports.
Click here for more details.
*Advance reservations may be required. If you would like to make a reservation, please contact us by phone.
*Day use available (some programs are available exclusively for guests staying overnight)
*Green season activities will be available after the snow melts.
There will be periods when activities are closed due to maintenance just before the snow melts. The latest information will be posted on the official website.
Click here to see recommended walking courses.
If you select from the "Recommended Walking Courses," the route will be displayed on the Belnatio map.
We have a variety of room types to suit your occasion.
Click here for more details.
Our hotel has a main building and an annex.
The main building is close to the front desk, and the annex is close to the buffet restaurant "Cosmos."
If there is a specific building you would like, please feel free to let us know.
*Depending on the room type, you may not be able to choose the building.
We are sorry, but we do not have karaoke or mahjong rooms. Please refrain from playing mahjong in your room.
Yes, you can make a reservation. For more information on how to make a reservation, please click here .
The menus for each restaurant can be viewed on the following pages.
The following restaurants are open for lunch:
You can enjoy a Japanese, Western and Chinese menu including a dashi shabu-shabu set meal made with Tsumari pork, known as the miracle pork, as well as Tokamachi's specialty hegi soba, Chinese noodles and pasta.
There is a restaurant called "Sobadokoro Atema" in the Forum Center on the premises.
A variety of menu items are available at reasonable prices, including Tokamachi's specialty, Hegi Soba.
Menus vary depending on the restaurant.
For more details, please see the official restaurant page.
There is an all-you-can-drink menu at the dinner restaurant.
Please see the restaurant for more details.
*Available for one person or more.
Each store offers baby food porridge, or baby food menus for 7, 9, and 12 month olds (free of charge).
*All baby food menu items are not prepared at the hotel, but are sold and heated before being served.
*Dinner and breakfast are provided free of charge.
Guests are allowed to bring food and drinks into their rooms.
Please refrain from bringing food into the restaurant.
If you bring in alcohol, there is a corkage fee of 2,200 yen (tax included) per bottle.
*As an exception, you may bring in baby food.
Unfortunately, there is no room service at this hotel.
Both dinner and breakfast require advance reservations.
Please call us and let us know your preferred restaurant and time.
*Please note that depending on the level of congestion, priority may be given to guests staying at the hotel.
*We do not accept reservations during lunchtime.
Each restaurant is available for day use.
Breakfast and dinner require advance reservations, so please contact us in advance.
*Please note that depending on the level of congestion, priority may be given to guests staying at the hotel.
*We do not accept reservations during lunchtime.
There are several ski resorts in the surrounding area.
Every year, we operate a shuttle bus to Joetsu Kokusai Ski Resort Toma Slope and Sakae Club Ski Resort.
We will post operation information on the official website as the season approaches.
Rental tickets for ski and snowboard equipment are available for purchase at Joetsu Kokusai Ski Resort.
Please check here for details.
We recommend using studless tires from late November to early April each year.
For more information on recommended winter routes for those traveling by car, please click here .
In addition, information about snowfall around the hotel will be posted on the official website as the snow season approaches.
For more information on recommended winter routes for those traveling by car, please click here .
In addition, information about snowfall around the hotel will be posted on the official website as the snow season approaches.
The first snow usually falls at the end of November, with snow accumulation starting in mid-December. As the snow season approaches, we will post daily snowfall information around the hotel on our official website.
In winter, Snowland Forest Fairy is open, where you can enjoy a variety of snow activities.
Click here for activity information
For frequently asked questions about golf courses,
Please see the official Belnatio Golf Course website .
Accommodation rates vary depending on the plan and availability.
Please click here for details.
Our cancellation policy is as follows:
*This may vary depending on the plan and reservation site. Please be sure to check the details of the plan you have reserved.
We accept VISA, JCB, Mastercard, UFJ, DC, UC, Diners Club, and AMEX.
The following gift cards are available:
JCB Gift Card, Sumitomo Mitsui Card (VJA Gift Card), UC Gift Card, Mitsubishi UFJ NICOS Gift Card
We accept PayPay, d-payment, au PAY, Rakuten Pay, Merpay, nanaco, waon, transportation IC cards, ID, Alipay, WeChat Pay, and Ginrei.
We are sorry, but there is no ATM available in the building.